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2nd Centre of Excellence Award for ETB Hospitality Education and Training Centre

Centre of Excellence Award for ETB hospitality education and training centre. Pictured are Bernadette Enright, Centre Manager Hospitality Education and Training Centre Gerard Moylan, Will King, Chef Instructor Kieran Shaughnessy, Chef Instructor, Paul Patton, Director of Further Education and Training Limerick & Clare ETB, Michelle Brooks, Instructor, Sharon Fogarty, Administrator Michael Fitzgerald, Qset George Wilson, (EFQM Auditor), Senior Executive, Centre for Competitiveness. Picture. Brian Arthur

2nd Excellence Award for ETB Hospitality Education and Training Centre

Limerick and Clare Education and Training Board today announced its Hospitality Education and Training Centre, based at Limerick Enterprise Development Park, has become the first centre in the Republic of Ireland to be awarded a consecutive European Framework for Quality Management (EFQM) Centre of Excellence Award. Operated by the ETB’s Further Education and Training Division, the centre at Roxboro provides the highest level of culinary and hospitality training. It has built strong relationships within the Irish hospitality industry since its inception and links its learners directly with employment opportunities.

 The coveted EFQM award is granted to Europe’s best performing organisations, following an in-depth audit of an organisation’s business processes and procedures. The Hospitality Education and Training Centre underwent a rigorous assessment to benchmark its performance against EFQM principles. One of the factors highlighted in the assessment was the unique partnerships and collaborations that have been established by the centre with hospitality industry employers. It became the first recipient in the 26 counties of the EFQM Centre of Excellence Award in 2016.



 Commenting on the achievement, Bernadette Enright, Centre Manager, said: “Achieving this award for a second time acknowledges the centre’s continuing commitment to the highest level of success, as it engages with its learners, staff, industry and education partners, as well as government agencies and the local authority.” She continued: “Our centre is unique in that it delivers skills training directed at finding future employment within the hospitality industry specifically. I would like to thank Paul Patton, our Director of Further Education and Training, for his unwavering support of the centre over the last number of years. I also wish to acknowledge the support and friendship of Michael Fitzgerald and his contribution to the centre. This is an incredible achievement made possible only through the tremendous professionalism and enthusiasm all our staff bring to the centre every day. It’s great to see them rewarded today and I am very proud of them all.”

 The Hospitality Education and Training Centre provides a variety of hospitality-focused Further Education and Training at its campus; ranging from entry-level to advanced, with the duration of training varying from 3 months to 2 years. The training offered includes both full-time and part-time, with awards ranging from Levels 4 to 6 on the National Framework of Qualifications, as well as a new Level 9 partnership with the University of Limerick. It has seen hundreds of graduates pass through its doors keen to pursue a career in a variety of exciting roles in the hospitality industry including Chef, Front-of-House, Management, Bar Operations, Barista, and much more.

 Following today’s announcement, George O’Callaghan, Chief Executive, Limerick and Clare Education, and Training Board, said: “The Hospitality Education and Training Centre is a real example of what can be achieved through the effective partnership between Further Education and Training and industry partners. The EFQM award is an acknowledgment of this partnership and the real beneficiaries are those learners who have successfully progressed to employment or further training. The EFQM award is an acknowledgment of the exceptional work that is being carried out at the HETC and the standards that are there.”

 The independent assessment of the centre by the EFQM commented on the overall management and professionalism of the centre, not only in the preparation of trainees for jobs and careers in hospitality but also the level of engagement with employers and industry stakeholders. Dr. Tony Lenehan, Executive Director, EFQM Ireland, said: “The EFQM Award to the Hospitality Education and Training Centre in Limerick recognises the professionalism of the centre in fulfilling its remit but also provides a valuable benchmark for other hospitality training centres around the country as they prepare individuals for valuable employment opportunities in the hospitality sector in their respective regions. The benefits of accreditation are substantial as it provides an international symbol and benchmark of operational excellence for the centre.”

Today’s announcement has also been widely welcomed by the centre’s industry stakeholders. Elaina Fitzgerald-Kane, President, Irish Hotels Federation, said: “Our members have benefitted hugely from the Hospitality Education and Training Centre in Roxboro. When you employ a quality recruitment process and quality training, the resultant quality graduates ensure service excellence in the Shannon Region’s hotels. As a federation, we are proud to support the centre and look forward to developing further the relationship between the region’s hotels and the centre. Congratulations to all involved. It is a great model that should be replicated throughout the country.” Dermot Kelly, Executive General Manager, Great National South Court Hotel, and Chairperson, Irish Hotels Federation, Shannon Branch, said: “We wish to acknowledge all the good work that the Hospitality Education and Training Centre is providing to the wider tourism industry in terms of training and employee development. We look forward to furthering collaboration with the ETB over the coming months and years.”


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Richard is a presenter, producer, songwriter and actor. He was named the Limerick Person of the Year (2011) and won an online award at the Metro Éireann Media and Multicultural Awards (2011) for promoting multi-culturalism online. Richard says that the concept is very much a community driven project that aims to document life in Limerick. So, that in 20 years time people can look back and remember the events that were making the headlines.