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Limerick firm Arise Europe acquired by Swiss company

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Arise Europe Managing Director Joe Cahalane pictured above.

Limerick firm Arise Europe acquired by Swiss company

Limerick customer and technical support firm Arise Europe has been acquired by Swiss company Adec Innovations as it expands its business processing and workforce solutions in Europe.

ADEC Innovations recognised global leader in designing, developing, and delivering solutions and services in critical areas of sustainable development, announced that it has acquired ARI Services Europe Ltd. (ARISE Europe). ARISE is a 20-year leading and award-winning provider of on-demand, global customer experience (CX) and management services and solutions based in Raheen.

Arise employees will join the 4,400 strong workforce that ADEC Innovations has across 20 sites located in 16 countries and covering 6 continents. 

The deal is expected to help Arise extend its reach and strengthen its technological services offering. This includes back-office and customer experience processes, technical support, manufacturing support and process consultancy services.

By becoming part of the ADEC Innovations group, Arise will strengthen its resource support, stability, and longevity as it continues to deliver complex, highly reliable, back-office and CX processes, high quality technical support, manufacturing support and process consultancy services. In addition to expanding and strengthening its technological service offerings, Arise will now be able to scale and extend its geographical reach beyond Ireland. 

“After more than 20 years of management ownership, we wanted to ensure a growing and sustainable future for Arise,” said Joe Cahalane, Managing Director of ARISE Europe. “In addition to augmenting our service portfolio and extending our market reach, it was important for ARISE Europe to be part of a company that is compatible with our business and how we operate.  ADEC Innovations meets all of these criteria, including its decades of experience and expertise in providing diverse BPO and KPO solutions, in a collaborative, resourceful, and agile manner.”

ADEC Innovations Group CEO James Donovan added, “We welcome ARISE Europe’s clients, employees, and partners to the group. With this acquisition, ADEC Innovations expands its global presence to Ireland and other parts of Europe; and collectively, we will offer current and future clients greater opportunities to reduce costs and risks, optimize resource use, and drive operational efficiencies, in a world where sustainability matters.”

 

For more stories on Business go HERE 

For more info on Arise Europe go HERE

 

Richard is a presenter, producer, songwriter and actor. He was named the Limerick Person of the Year (2011) and won an online award at the Metro Éireann Media and Multicultural Awards (2011) for promoting multi-culturalism online. Richard says that the ilovelimerick.com concept is very much a community driven project that aims to document life in Limerick. So, that in 20 years time people can look back and remember the events that were making the headlines.

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