Gary Kelly speaks about why he loves his job with Three Ireland

Careers with Three Ireland – Gary Kelly is a Managed Service Executive with Three Ireland. Pictured here at Three Ireland in Castletroy, Limerick. Picture: Krzysztof Luszczki/ilovelimerick

Gary Kelly speaks about why he loves his job with Three Ireland

Members of the Three Ireland team pictured at their headquarters at Castletroy from left to right – Mairéad Lee, Consumer Team Lead, Brenda Jones, Head of Business Care, Gary Kelly, Managed Service Executive and Carol Bonfield, Account Relationship Manager. Picture: Krzysztof Luszczki/ilovelimerick

Gary Kelly works as a Managed Service Executive at the Three Ireland headquarters in Castletroy and has been with the company for 7 years after feeling he needed a career and life change and looked into careers with Three Ireland.

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His role consists of managing customer relations with their elite customer base; these companies operate within the Telecommunications, Health and Government sectors. This involves providing customers with a strategic analysis of the account including a financial analysis monthly along with identifying areas of benefit/concern and making recommendations. The role also involves relationship building with key stakeholders both internally and externally to ensure that the customer experience is of the highest possible standard as this is at the forefront of everything Three Ireland does. In short Gary Kelly is a virtual employee of the companies he interacts with daily.

Where in Limerick are you from?

I grew up in Moyross before moving to Murroe however I’m a city boy at heart and I’ve settled on the Ennis Road just outside the city centre

What makes you a proud Limerick person?

I love the resilience of the people, even in difficult times everyone pulls together, and that unity is never more on show than when we get behind our sporting teams be it the hurlers or Munster Rugby, the atmosphere generated is the best in the country.

Tell me about your job?

I am a Managed Service Executive for our elite customer base. My role includes operating as a virtual employee for the accounts I manage. This includes providing bespoke reporting, regular auditing of accounts to ensure that billing is accurate first time, providing financial analysis and recommendations and attending weekly monthly and quarterly reviews along with dealing with any ad-hoc requests that pop up for the customer. Carrying out these audits places the Managed Service team in a strong position to analyse the status of the account and proactively makes recommendations to customers regarding tariffs, add ons etc. This is a unique service offering within the market.

What attracted you to Careers with Three Ireland?

I researched roles and companies before applying for any job and as I have friends who work for Three the feedback on the work life balance, atmosphere, development opportunities and overall feel of the place was overwhelmingly positive. I was delighted to discover for myself that no two days are the same, support is always available, and the company goes out of their way to encourage positive vibes and good banter while promoting and recognising great work.

Garys role consists of managing customer relations with their elite customer base. Picture: Krzysztof Luszczki/ilovelimerick

What do you do on a day-to-day basis?

The Managed Service role includes providing weekly/monthly/quarterly audits depending on the needs of the customer which outline the service request types we have received, observations and recommendations made by the Managed Service team on the account, analysis on individual account level usage, adherence to service level agreements and upgrade status based on contractual agreements.

What do you enjoy most about working with Three?

I really enjoy the work atmosphere on the team where the ambitions and standards are extremely high, however good humour is also appreciated. We all recognise that we each have different strengths that complement each other well to ensure the customer receives the best possible experience. We are also trusted with great autonomy by the leadership team to manage our accounts in our own vision while still being supported and guided when required.

The people really are second to none. I have made friends for life, and they genuinely make the job a pleasure to come into every day. The banter is always flying whether it’s hurling, football, rugby or Love Island, there’s always a bit of craic to be had.

What work achievements are you proud of?

I have been awarded 2 ‘Hero’ awards in the past 2 years which I am very proud of. These are internal awards given to employees who have demonstrated the company’s core values and been recognised by their peers or other stakeholders within the company through our 3Appreciate tool (which is our recognition tool).

Earlier this year I also obtained a certificate in ITIL Service Design which relates to best practice in business, from planning through to strategy and delivery, which I was delighted with. Three is passionate about developing their employees and that really came across on this course as I received every support and can see noticeable benefits since completion of the course.

What advice would you give to someone who would like to do what you do?

Be ambitious, put yourself out there and don’t be afraid to ask for advice. The level of support available within the company is phenomenal.

Gary Kelly is a Managed Service Executive with @ThreeIreland and speaks about why he loves his job with Three at their Limerick headquarters.#jobsatisfaction #careergoals #careergrowth #careersuccess #threeireland #limerickandproud #lovelimerick pic.twitter.com/WFg7sA0oBq

— #LimerickandProud (@ilovelimerick) November 12, 2021

Who are your greatest inspirations both in work and life?

My colleague John Ryan is my work inspiration. His wit brightens up tough days and he has been a massive support to me in my role in Managed Service, along with my former manager Carol Bonfield. Carol has gone above and beyond to help me nail down my ambitions and formulate a plan to achieve them. I am also a massive sports and Manchester United fan so I could never look past Sir Alex Ferguson as an inspiration. To me he is the definition of a perfect leader in any walk of life, calm, collected, strong in his convictions and ruthless when needed. He has also displayed a passion to produce better people, not just within sport, which I feel is an invaluable trait in any leader.

Where do you see yourself in 5 years’ time?

I want to still work for Three and progress to a department managers position, and having seen Limerick win at least another 3 All Irelands 

What’s your favorite thing about Limerick?

Limerick is a beautiful county with great historical sites that light up in the summer, however I love the passion for sports and seeing people come together and get behind their teams. I grew up watching Munster compete with the best in Europe which had a lot to do with the atmosphere being created by the fans and now I feel blessed to be alive and see what I feel will go down as the greatest Limerick hurling team of all time in their prime. Munster is Green and White.

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Careers with Three Ireland