Three Ireland Limerick expansion – Pictured above are Dónal Travers, global head of technology & CCBS; Deirdre Ardagh, Three, senior privacy and public policy counsel; Robert Finnegan CEO, Three Ireland and Three UK; Tánaiste Leo Varadkar; Sarah Connelly, project executive, IDA; and Andrew Vogelaar, head of growth markets, IDA. Picture: Maxwells.
The expansion will add an additional 175 employees to the 400 employees already employed at the company
By I Love Limerick correspondent Ava O’Donoghue
The Three Ireland Limerick expansion of its Customer Experience Centre has the potential to create 175 jobs over the next four years.
Originally established over 20 years ago, the Customer Experience Centre has had a strong history in Castletroy.
Currently employing 400 people, the additional 175 jobs will include both full-time and part-time positions and openings across a range of job titles and experience levels in the B2B sector, such as employment opportunities ranging from customer care, team leaders, operations, and management.
The Three Ireland Limerick expansion is supported by the Irish Government through IDA Ireland and is a testament to the continued and steady growth of Three’s care teams in Limerick. It shows the continued career development and upskilling opportunities that will be available to Three Ireland employees following the expansion.
The expansion will support business customers in the UK market is the realisation of a key strategic objective for the team in Limerick.
“This expansion of operations in our award-winning Limerick Customer Experience Centre demonstrates the strength of Three’s customer service in Ireland and we are very excited to build on the high standard of talent we have. As the largest mobile telecommunications provider in Ireland by market share, with the fastest overall network, our Customer Care was awarded Contact Centre of the year in 2021 and we’re extremely happy to bring this exceptional level of service to our Three UK Business customers as well,” said CEO of Three Ireland and Three UK Robert Finnegan said following the announcement.
“This also underlines our commitment to Limerick as an employment hub into the long-term. Three Ireland has been investing and growing in Limerick for over 20 years, and today, we are reaffirming and increasing that commitment with the creation of these roles.”
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