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Trusource Labs to establish International Operations Centre in Limerick

(L-R) IDA CEO Martin Shanahan, Minister Michael Noonan, Minister Mary Mitchell O’Connor & Alton Martin, Co-Founder of Trusource Labs.

Minister for Jobs, Enterprise and Innovation Mary Mitchell O’Connor announced that Technical Support Services company Trusource labs are to establish an International Operations Centre in Limerick, creating 134 jobs over three years.

Trusource Labs is headquartered in Austin, Texas. The privately held company services technology companies that specialize in the Internet of Things and providing support for companies that use Apple devices.

The company delivers innovative solutions for connected devices and business critical software solutions by providing an effortless technology support experience that strengthens customer relationships. Services focus on minimizing the need for customers to phone for technical support, including working with companies and their engineers when products are at beta stage and focusing on ways to enhance the customer’s experience from purchase, installation, and activation of the product or service. The company helps develop content online and ‘in the box’ for troubleshooting, providing omnichannel support with phone, email, social, chat and video in multiple languages.




Trusource Labs

(L-R) Alton Martin, Co-Founder of Trusource Labs, pictured speaking at the announcement on Monday morning in Limerick that the company is to establish an international operations centre in Limerick, creating 134 jobs.

Minister for Jobs, Enterprise and Innovation Mary Mitchell O’Connor said: “This is another great boost for Limerick and the region.  I am delighted to be in Limerick again today to welcome a further 134 jobs to the city and the region. As Minister, my priority is to ensure continued jobs creation right across the country. These are exactly the kind of high-quality technical jobs that we seek to attract and it is a strong vote of confidence for Ireland and the Irish workforce that Trusource Labs has decided to establish its International Operations Centre here. I wish the Trusource Labs team all the very best for their future in Ireland.”

Speaking of today’s announcement, the Minister for Finance Michael Noonan T.D. said: “Trusource Labs and Limerick are about to start a mutually beneficial partnership. This and recent jobs partnerships like it make me very happy and proud. The people of Limerick are now consistently being seen as the employees of choice for ambitious companies like Trusource Labs. Limerick and its people offer a great location for doing international business. I welcome Trusource Labs to Limerick and I am sure the company will be supported as strongly by Limerick and its people as Trusource Labs supports its customers.”

Minister for Employment and Small Business Mr. Pat Breen T.D said: “I am delighted to welcome this announcement today in Limerick by Trusource Labs that it is establishing an International Operations Centre creating 134 jobs. All jobs created have a positive knock-on effect on the wider region. It is important that we continue to work to ensure further opportunities for investment and job creation in our regions. This investment is a testament to the skilled workforce and the attractiveness of the region. I wish Trusource every success for the future.”

The company’s Co-Founder Alton Martin said: ‘We are enthusiastic to bring our innovative customer experience model to Ireland. It is our first step in a larger global growth plan, and we are grateful for IDA’s partnership and support.”

IDA’s CEO Martin Shanahan said: “This investment by Trusource Labs is great news. Delivering 134 jobs in three years will make a strong regional impact in Limerick and will be a valuable reference case for IDA in attracting similar high-growth technology companies to the region. I congratulate the company and offer the continued support of IDA Ireland in the future.”

The project is supported by the Department of Jobs, Enterprise & Innovation through IDA Ireland.

Trusource Labs is a Technical Support Services company from Austin, Texas. Established in 2013, it is a fast-growing, privately held company that specializes in offering support services for the Internet of Things and providing Help Desk Services to companies who use Apple devices. The company employs over 600 people in the U.S. and is a member of the Apple Consultants Network.

Trusource Labs was founded by leaders in the Technical Support Services industry to address specific areas needing improvement that they identified through their collective years of experience.

Read more about Trusource here.

Richard is a presenter, producer, songwriter and actor. He was named the Limerick Person of the Year (2011) and won an online award at the Metro Éireann Media and Multicultural Awards (2011) for promoting multi-culturalism online. Richard says that the concept is very much a community driven project that aims to document life in Limerick. So, that in 20 years time people can look back and remember the events that were making the headlines.